Contacts
Thank you for visiting best-aus-online-casino.website — an independent guide to online casinos for players in Australia. If you would like to get in touch with our editorial team, this page explains the best way to do it and what to expect. (Last updated: 2026.)
How to Reach Us
The only way to contact us is by email:
We do not operate a phone line, live chat, or contact form, so please send your message to the address above and we will get back to you by email.
What You Can Write About
We are happy to hear from readers about topics such as:
- Questions about our content — anything you would like clarified in our reviews, guides, or comparisons;
- Corrections — if you spot outdated, inaccurate, or incomplete information about a casino, bonus, or payment method, please let us know so we can verify and fix it;
- Feedback — suggestions on how we can improve the site, topics you would like us to cover, or your experience using our reviews;
- Partnership requests — proposals regarding cooperation, advertising, or content partnerships (please include clear details about your offer).
Response Time
We read every message we receive. We usually reply within a few business days, although during busy periods it may take a little longer. There is no need to send follow-up emails — rest assured your message is in our queue and will be answered as soon as possible.
Questions About Your Casino Account
Please note: best-aus-online-casino.website is not a gambling operator. We review and compare online casinos, but we do not run any casino ourselves and we have no access to player accounts, balances, or transactions.
For this reason, any questions about the following must be directed to the casino's own customer support team:
- Deposits and withdrawals, including pending or delayed payments;
- Bonuses, free spins, wagering requirements, and promotional terms;
- Account registration, verification (KYC), limits, or closure;
- Technical problems with games or the casino website.
You will usually find the casino's support options (live chat or email) on its official website. If you dispute a casino's decision, follow the complaint procedure described in that casino's terms and conditions.
Need Help With Gambling?
If gambling is causing you or someone you care about harm, free and confidential support is available across Australia, 24 hours a day, 7 days a week:
- Gambling Help Online — call 1800 858 858 or visit www.gamblinghelponline.org.au for counselling, live chat, and self-help resources.
Gambling should always be treated as entertainment, not a way to make money. Only gamble with funds you can afford to lose, set limits, and seek help early if you feel your gambling is getting out of control.